Política de reembolso
REFUND POLICY
At NOVAHERA, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a 30-day return policy.
Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Include all original packaging
- Include proof of purchase or order confirmation
Items returned without prior authorization will not be accepted.
To start a return, please contact us at:
Once your request is reviewed and approved, we will provide detailed return instructions, including the return address and shipping instructions.
Please do not send items back without contacting us first.
Damages and Issues
Please inspect your order upon arrival.
If you receive an item that is defective, damaged, or incorrect, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will evaluate the issue and work to provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned:
- Earrings that have been worn or used (for hygiene reasons)
- Personalized or customized items
- Gift cards
- Final sale items
- Items showing signs of wear, misuse, alteration, or damage caused after delivery
If you have questions regarding a specific item, please contact us before making a purchase.
Exchanges
At this time, NOVAHERA does not offer direct exchanges.
If you would like a different item, we recommend requesting a return (if eligible) and placing a new order.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or credit card provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.
Lost or Stolen Packages
NOVAHERA is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If you experience an issue with a shipment, please contact the carrier directly. We will do our best to assist when possible.
Product Care Disclaimer
Our jewelry is crafted using high-quality materials, including stainless steel and 18K PVD gold plating.
Normal wear, improper care, accidental damage, exposure to harsh chemicals, or misuse are not considered manufacturing defects and are not eligible for refunds or replacements.
For best results, please follow the jewelry care instructions provided with your order.
Contact Us
For any questions regarding returns, refunds, or damaged items, please contact us:
Email: support@shopnovahera.com
Website: ShopNovaHera.com