💎 NOVAHERA FAQs
🖤 Orders & Shipping
Is NOVAHERA currently accepting orders?
Yes. NOVAHERA is currently accepting orders and pre-orders while select collections are in production.
When will my order ship?
Orders are processed and shipped from Miami, Florida. Shipping times may vary depending on inventory availability and destination.
Do you ship internationally?
Yes. We offer shipping throughout the United States, Canada, and select international destinations.
Will I receive tracking information?
Absolutely. Once your order ships, you'll receive tracking details by email.
✨ Jewelry Quality
What materials are used in NOVAHERA jewelry?
Our jewelry is crafted from premium 316L stainless steel and finished with advanced 18K Gold PVD plating.
Will my jewelry turn green or black?
No. Our jewelry is designed to resist discoloration, tarnishing, and skin staining.
Is NOVAHERA jewelry hypoallergenic?
Yes. Our jewelry is nickel-free and suitable for most sensitive skin types.
🌊 Water Resistance
Can I shower with my jewelry?
Yes. NOVAHERA jewelry is designed for everyday wear and is water-resistant.
Can I wear my jewelry at the beach or pool?
Yes. Our jewelry is designed to withstand normal exposure to water, including beach and pool environments.
Is it sweat-resistant?
Yes. Sweat and daily moisture will not damage the jewelry under normal conditions.
🛡️ Warranty & Durability
Does NOVAHERA offer a warranty?
Yes. We proudly offer a 180-Day Quality Warranty covering manufacturing defects.
How durable is NOVAHERA jewelry?
Our jewelry combines premium 316L stainless steel with advanced 18K PVD gold plating technology for exceptional durability and long-lasting shine.
How long can NOVAHERA jewelry last?
With normal wear and proper care, many customers enjoy their pieces for years while maintaining their beauty and appearance.
What should I avoid?
Avoid harsh corrosive chemicals, abrasive surfaces, and situations that may cause excessive scratching or physical damage.
💎 Why Choose NOVAHERA?
✔ Premium 316L Stainless Steel
✔ 18K Gold PVD Plating
✔ Water & Sweat Resistant
✔ Nickel-Free & Hypoallergenic
✔ 180-Day Quality Warranty
✔ Designed for Everyday Elegance
🎁 Packaging & Gifts
Will my jewelry arrive in luxury packaging?
Yes. Every NOVAHERA order is presented in our signature luxury packaging.
Is NOVAHERA jewelry suitable for gifting?
Absolutely. Our packaging is elegant, gift-ready, and designed to make every occasion special.
📩 Customer Support
How can I contact NOVAHERA?
You can reach us through our Contact Us page or by email.
How quickly do you respond?
Most inquiries receive a response within 24–48 business hours.
✨ Final Note
Thank you for choosing NOVAHERA.
Timeless jewelry. Designed to shine. Made to be unforgettable.